Privacy Policy

Europa Group Ltd has created this privacy policy to communicate our commitment to the privacy of information provided to us by customers.

We understand the nature of the information entrusted to us and acknowledge that maintenance of the privacy of such information is of the highest importance to our customers. The following describes our information gathering and sharing practices for all Europa Group websites.

When customers and prospective customers apply or enquire about our services, we ask them to provide us with contact details, for example name, address and email address. We use contact details to provide information regarding our services and to maintain a record of enquiries. We may send email messages using company contact information in the following circumstances:

• To issue quotations
• To notify customers and prospective customers of service promotions

When customers take out a policy, we hold personal data about them. This includes:

• Name and address for correspondence
• Date of birth
• Details of any previous claims and driving convictions
• Medical histories reportable to the DVLA
• Occupation details

We will use the information we hold to arrange and administer a customer's policy, process claims and to detect and prevent fraud as appropriate. We may give out information to third parties

• as necessary to administer your policy
• to help detect and prevent fraud or improper claims

All insurers supply details of policies to databases, which the police and other insurers have access to. This helps to detect people who break the law by not taking out insurance and assists when dealing with claims.

Insurers and their agents may share information with each other to prevent fraudulent claims and to assess whether to offer insurance, via the Claims and Underwriting Exchange Register operated by Insurance Database Services Ltd.

Lists of participants are available on request. In dealing with your application this register may be searched.

In the event of a claim, the information supplied together with other information relating to the claim, will be put on the register and made available to participants.

Your policy details will be added to the Motor Insurance Database (MID), run by the Motor Insurers Information Centre (MIIC). This may be consulted by the Police in order to establish who is insured to drive the vehicle. If you are involved in an accident (in the UK or abroad), other UK Insurers, the Motor Insurers Bureau and MIIC may search the MID to ascertain relevant policy information. Persons with a valid claim in respect of a road traffic accident (including citizens of other countries) may also obtain certain information which is held on the MID. You can find out more about this from your Insurer, or at www.miic.org.uk.

Parts of our service may require users to provide us with login identification and a password, which will be used to verify your identity and for our use in protecting your customer account.

In such instances you will be provided with a password in order to protect your personal information. You must keep this password safe and must not disclose it to anyone. You will need your password to retrieve your personal information. Please inform us as soon as possible if you think that someone else knows your password or you think that someone else is trying to access your details. We do not accept any responsibility or liability if a third party obtains or guesses your password and uses it.

We will provide you with a quotation based on the information you provide to us. It is essential that all information and answers you give are true and accurate as undisclosed or inaccurate information could invalidate any insurance subsequently arranged. This could lead to claims not being met.

If you are in any doubt as to the relevance or accuracy of the information you provide, you must discuss this with one of our operators.

Policies shall be interpreted under, governed by and construed in accordance with the laws of England and Wales.

Europa Group Ltd is licensed by the Information Commissioner as a data processor and controller. We adhere to the principles of the Data Protection Act and will use any available data solely for the purpose intended.

You also have the right to request a copy of all the personal information we hold about you. To do this, simply write to us at the following address enclosing a cheque for £10 payable to Europa Group Ltd to cover our administrative costs in dealing with your request:

Data Protection Officer
Europa Group Ltd
Europa House
Midland Way
Thornbury
Bristol
BS35 2JX

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

When you provide us with your data it may be necessary for us to transfer it to other companies within the group, or associated companies in order to provide you with the information and quotations requested. We may also use this information to inform you about other products and services which we feel may be appropriate to you. By providing us with your personal data you are agreeing to us using it in this way, however, we will take steps to ensure that your privacy rights are respected.

We treat all customers' records as confidential.

Personal information, including information of a sensitive nature, provided by clients may be retained on manual and/or computer records and/or by other means and will not be disclosed to other parties except to our Auditors and any other organisation allowed access under Statue or exercising their legal entitlement to such access. You are entitled to a copy of such information and where appropriate to have such data corrected or erased.

Calls may be recorded and monitored.

We gather user IP addresses when customers use our service and websites. We use IP addresses to help diagnose possible service interruptions and to administer our websites. We also use IP addresses to analyse trends, track movement through the sites, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Cookies are pieces of computer code which are stored on your computer which allow us to recognise the fact that you have visited our sites previously. Most browsers can be altered to prevent your computer from accepting cookies, although this may mean that some of the features of our sites (and other sites) will not work properly and may restrict your user experience.

We may engage in advertising on other websites to promote our websites. The advertising partners we use may serve adverts that it believes are most likely to be of interest to you, based on information about your visit to this and other websites (this information is anonymous in that it does not include your name, street address, email address or telephone number). In order to do this, our advertising partner may need to place a cookie on your computer. For more information about this type of online behavioural advertising, about cookies, and about how to turn this feature off, please visit www.youronlinechoices.co.uk.

Our sites contain some links to other websites. We are not responsible for the content or privacy policies of any of these sites.

General Information

Our website uses firewall technology as a standard Internet security measure to prevent the loss, misuse and alteration of the information under our control. Our web servers are located in a high security and high availability co-location facility professionally managed by a third party. The servers that we store personally identifiable information on are kept in a secure environment.

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and offline.

We do everything in our power to protect user-information offline. Only employees who need the information to perform a specific task are granted access to personally identifiable information.

Our Privacy Policy may change from time to time, so you may wish to check it each time you visit our website.

If you have any questions about this privacy policy or the practices of our websites please contact:
The Chief Executive
Europa Group Ltd
Europa House
Midland Way
Thornbury
Bristol
BS35 2JX